Refund policy

Return and Refund Policy

All Sales Final

All purchases from MACH HAUS CO. are final. Due to the handmade, perishable nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at machhausco@gmail.com. Include your order number and a clear photo of the issue. We will review and resolve it promptly, either by reshipping your order or issuing store credit at our discretion.

Perishable Goods

MACH HAUS CO. operates as a California Cottage Food operation. All products are handmade baked goods and are classified as perishable. We are legally and operationally unable to accept returns on food items under any circumstances.

Order Cancellations

Orders cannot be cancelled or modified once placed. Please review your order carefully before completing checkout.

Shipping Delays

MACH HAUS CO. is not responsible for delays caused by carriers, weather, or circumstances outside our control. If your order is significantly delayed, contact us and we will do our best to assist.

Local Pickup

Orders selected for local pickup must be collected within the agreed timeframe. Unclaimed orders are not eligible for refunds.

Contact Us

For any questions or concerns regarding your order, reach us at machhausco@gmail.com. We respond within 1–2 business days.